Privacy Policy
Last Updated: January 2025
Who We Are
This Privacy Policy applies to Earth Shaper Services, LLC ("we," "our," or "us"). We are committed to protecting your privacy. Below is our contact information:
Text Message Communications
By providing your phone number and opting in, you consent to receive text messages from Earth Shaper Services, LLC. These messages may include:
- Appointment confirmations and reminders
- Job scheduling updates and arrival notifications
- Invoices and payment reminders
- Project status updates
- Quotes and estimate follow-ups
- Occasional promotional offers or seasonal service announcements
Message frequency varies depending on your active projects and service requests. You may receive anywhere from a few messages per month to several per week during an active job. Message and data rates may apply.
What Information We Collect
We collect personal information that you voluntarily provide when you request a quote, schedule service, contact us, or interact with our website. This may include:
- Name -- to identify you and address you properly
- Phone number -- to contact you about quotes, scheduling, and job updates
- Email address -- to send estimates, invoices, and project communications
- Physical address -- to know where to perform services
- Service history -- to keep records of work performed at your property
- Project details and photos -- to provide accurate quotes and document work
How We Use Your Information
We use the information we collect for the following purposes:
- Scheduling and job reminders -- to confirm appointments and notify you of upcoming service visits
- Customer support -- to respond to your questions, requests, and concerns
- Account management -- to manage your service history, preferences, and billing
- Estimates and invoicing -- to provide accurate quotes and process payments
- Service communications -- to send project updates, completion notifications, and follow-ups
- Business improvements -- to improve our services and customer experience
- Legal compliance -- to fulfill any legal or regulatory requirements
How We Store and Protect Your Data
We take the security of your personal information seriously. To protect your data, we use:
- Secure platforms -- your data is stored in industry-standard, encrypted business management systems
- Restricted access -- only authorized personnel within our business can access your personal information
- Industry-standard safeguards -- we use password protection, secure connections, and trusted third-party service providers that meet data security standards
While we implement reasonable measures to protect your information, no method of electronic storage or transmission is 100% secure. We continually review and update our practices to maintain strong data protection.
Whether We Share Your Information
We do not sell, trade, or rent your personal information. However, we may share limited information with trusted third parties who help us run our business, including:
- Payment processors -- to securely process credit card and online payments
- Job management software -- to manage scheduling, invoicing, and customer communications (e.g., Jobber)
- Communication platforms -- to send text messages, emails, and notifications
- Subcontractors or service partners -- when required for project completion, only the information necessary to perform the work is shared
We may also share information when required by law, to comply with legal processes, or to protect our rights, property, or safety.
Your Rights
You have the right to control your personal information. At any time, you may:
- Access your information -- request a copy of the personal data we have on file for you
- Update your information -- ask us to correct any inaccurate or outdated details
- Request deletion -- ask us to remove your personal information from our systems
- Opt out of marketing -- unsubscribe from promotional communications at any time
To exercise any of these rights, contact us by phone at (508) 784-6506 or by email at earthshaperservices@gmail.com. We will respond to your request promptly.
Opting Out and Getting Help
To stop receiving text messages:
Reply STOP to any text message you receive from us. You will receive a confirmation message and will no longer receive text communications. This will not affect other forms of communication such as email or phone calls.
To get help or ask questions:
Reply HELP to any text message for assistance, or contact us directly at (508) 784-6506 or earthshaperservices@gmail.com.
To opt out of email communications:
Click the "unsubscribe" link at the bottom of any promotional email, or contact us directly to be removed from our mailing list.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: